Astra Wireless Documentation
  • Technical documentation
    • Astra Quanta⁣ Technical User Manual
      • Introduction⁣⁣⁣⁣⁣⁣⁣
        • Key Features⁣⁣⁣⁣⁣
        • Hardware Platform⁣⁣⁣⁣⁣
        • Power Supply⁣⁣⁣⁣⁣⁣
        • Lightning⁣ ⁣protection unit⁣⁣⁣⁣⁣
        • Packing list⁣⁣⁣⁣⁣⁣⁣
      • Planning considerations⁣⁣⁣⁣⁣⁣⁣
      • Link pre-configuration in the lab⁣⁣⁣⁣⁣
      • Installation
      • Operation & Administration⁣⁣⁣⁣⁣
        • Web GUI access⁣⁣⁣⁣
        • Dashboard⁣⁣⁣⁣
        • General settings⁣⁣⁣⁣⁣
        • Security settings⁣⁣⁣⁣
        • Radio settings⁣⁣⁣⁣
        • Network settings⁣⁣⁣⁣⁣
        • Switch Settings
        • SNMP settings⁣⁣⁣⁣
        • Spectrum Analyzer⁣⁣⁣⁣⁣
        • Antenna Alignment Tool⁣⁣⁣⁣⁣
        • Maintenance⁣⁣⁣
        • Instant DFS⁣⁣⁣⁣
        • Graphs⁣⁣⁣⁣
      • Troubleshooting⁣⁣⁣⁣⁣⁣⁣⁣⁣
    • Astra Evolution Technical User Manual
      • Introduction⁣⁣⁣⁣⁣⁣
        • Key Features⁣⁣⁣⁣⁣⁣⁣
        • Hardware Platform⁣⁣⁣⁣⁣⁣⁣⁣
        • Power supply⁣⁣⁣⁣⁣⁣⁣
        • Lightning protection unit⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣
        • Synchronization unit⁣⁣⁣⁣⁣⁣⁣
        • ⁣⁣⁣Packing List
      • Planning considerations⁣⁣⁣⁣⁣⁣⁣⁣⁣
      • Link Pre-configuration in the lab⁣⁣⁣⁣⁣⁣⁣⁣⁣
      • Installation⁣⁣⁣⁣⁣
      • Operation & Administration⁣⁣⁣⁣⁣⁣⁣
        • Web GUI access⁣⁣⁣⁣⁣⁣
        • Device Status⁣⁣
        • Basic Settings⁣⁣⁣⁣⁣
          • System Settings⁣⁣⁣⁣⁣⁣
          • Network Settings⁣⁣⁣⁣⁣⁣⁣
          • Link Settings⁣⁣⁣⁣⁣⁣
          • Static Links⁣⁣⁣⁣⁣
          • MAC Switch⁣ ⁣
          • IP Firewall
          • SNMP
          • QoS Options⁣⁣⁣⁣⁣⁣
          • Traffic Shaping⁣⁣⁣⁣⁣⁣⁣
          • Extra Commands⁣⁣⁣⁣⁣⁣
        • Maintenance
        • Spectrum Analyzer
        • DFS
        • Command Line
      • Troubleshooting⁣⁣⁣⁣⁣⁣
        • No access to the local unit⁣⁣⁣⁣⁣
        • The wireless link cannot be established⁣⁣⁣⁣⁣
        • The wireless link is established, but there is no access to the remote device⁣⁣⁣
        • The wireless link throughput is lower than expected⁣⁣⁣
        • Common errors in configuration⁣⁣⁣⁣
        • Emergence Repair Console⁣⁣
        • Unicast-flood detection⁣⁣⁣⁣
    • AstraFleX⁣ Technical User Manual
      • Getting started with AstraFleX User Manual
      • ⁣⁣IP-address format
      • General Purpose Command Set
      • Layer 2 commands set -PHY and MAC
        • ⁣prf ⁣command
        • ⁣⁣lag command (Link Aggregation )
        • ⁣⁣svi command
        • ⁣⁣ltest (radio link test)
        • macf command (addresses mapping)
        • ⁣⁣arp command (ARP protocol)
        • ⁣⁣switch command
        • ⁣⁣dfs (Dynamic Frequency Selection)
        • ⁣⁣lldp command
        • ⁣⁣mint command
        • ⁣⁣rfconfig command
      • ⁣⁣Layer 3 Command set – IP Networking
        • ⁣⁣Ifconfig command (interfaces configuration)
        • tun command (tunnels building)
        • qm command (QoS configuration)
        • ⁣⁣route command (static routes configuration)
        • ⁣⁣arip command
        • ⁣⁣OSPF command
        • ARDA (Aqua Router DAemon)
        • ⁣⁣netstat command (Network statistics)
        • ⁣⁣ipfw command (IP Firewall)
          • ⁣⁣PCAP-filters
        • ⁣⁣loadm command (load meter)
        • ⁣⁣rpcapd command (Remote Packet Capture)
        • ⁣⁣snmpd command (SNMP daemon)
        • ⁣⁣td command (Telnet daemon)
        • ⁣⁣nat command (Network Address Translation)
        • ⁣⁣trapd command (SNMP Traps support)
        • dhcpd command (DHCP Server)
        • ⁣⁣dhcpr command (DHCP relay)
        • dhcpc command (DHCP Client)
        • ⁣⁣vrrp command (VRRP server)
      • ⁣⁣Other commands
    • ⁣NEXT Monitoring System Technical User Manual
      • Description⁣ and operational principles
      • Installation
      • Configuration⁣⁣ ⁣and⁣ management⁣
        • Wireless⁣ ⁣⁣devices preparation
        • Accounts⁣ and user groups
        • Devices⁣ ⁣and links
        • Incident⁣ ⁣⁣management
        • System⁣⁣ ⁣configuration
      • Monitoring⁣ ⁣and management
        • R⁣ep⁣o⁣⁣rts
        • Devices
        • ⁣⁣Incidents
        • MAP
      • Technical support
  • White⁣ papers
    • MINT ⁣⁣⁣technology
    • Dynamic ⁣⁣Frequency ⁣⁣Selection
    • ⁣⁣RADIUS authentication for admin users
    • Security in Astra Wireless Devices
    • ⁣⁣Performance of the Astra Wireless devices
      • Astra Quanta
        • ⁣⁣Thr⁣⁣⁣oughpu⁣t⁣⁣⁣⁣⁣⁣
        • ⁣Packet ⁣⁣performanc⁣e⁣⁣⁣⁣⁣
      • Astra Evolution
        • H22 platform
          • Packet ⁣⁣⁣perfor⁣mance⁣⁣
          • Throug⁣hput⁣⁣⁣⁣⁣⁣
        • H16 platform
          • Packet⁣⁣ ⁣perfor⁣mance⁣⁣
          • ⁣⁣⁣⁣⁣⁣Throug⁣hput⁣⁣⁣⁣⁣⁣⁣
    • ⁣⁣⁣Link ⁣⁣⁣aggregation, balancing and redundancy
      • Astra Evolution
        • Redundancy ⁣⁣⁣with Failover option
        • Redundancy w/o aggregation and AstraMUX
        • Redundancy⁣⁣⁣ ⁣with aggregation and w/o AstraMUX
        • Redundancy ⁣⁣with AstraMUX
        • Full⁣ Duplex
      • Astra Quanta
        • Aggregation ⁣with redundancy ⁣based on⁣ LACP
        • Redundancy⁣⁣⁣ ⁣based ⁣on STP
        • ⁣Redundancy⁣⁣ based on⁣ OSPF
        • ⁣Redundancy with Evolution
    • Beamforming⁣ ⁣technology
    • ⁣⁣⁣Remote ⁣⁣⁣L2 management of Evolution via CLI
    • ⁣⁣⁣Remote ⁣⁣⁣L2 management of Evolution via Web GUI
    • Connectivity with mobile objects⁣⁣⁣⁣
      • Mining industry⁣⁣⁣
      • Railway transport⁣⁣⁣
      • Transport over the water⁣⁣⁣
      • Configuration example⁣⁣⁣
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On this page
  • Configuration analysis
  • Checking the switch settings on the remote device
  • Checking the switch settings on the local device
  1. Technical documentation
  2. Astra Evolution Technical User Manual
  3. Troubleshooting⁣⁣⁣⁣⁣⁣

The wireless link is established, but there is no access to the remote device⁣⁣⁣

PreviousThe wireless link cannot be established⁣⁣⁣⁣⁣NextThe wireless link throughput is lower than expected⁣⁣⁣

Last updated 1 year ago

Configuration analysis

In the web interface go to the section "Device status" → "Link statistics on rf6.0 interface", then left-click on the device to which the access is missing. Select "Remote commands".

In the pop-up window enter "config show". If the devices are configured via telnet, access to the remote device can be obtained with the "mint rf6.0 rcmd" command.

"Vlan" interfaces

Make sure that the "vlan" interfaces are configured in accordance with the company's security policy (see point 1 in the figure below). The VLAN configuration process using the command line is described in the "VLAN configuration" article.

Filtering rules

Pay attention to the traffic filtering rules in the switch group and in the "IP Firewall⁣⁣ ⁣⁣menu⁣" subsection (point 2).

Checking the switch settings on the remote device

Device management

Make sure that the switch group for the device management is configured correctly (see point 3 in the figure above):

  • To access the device via the radio interface, the rf6.0 interface must be added to the management switch group.

  • The svi interface must be associated with the switch group. The interface can be associated using the "svi" command (point 4).

  • The device's management IP address must be assigned to the svi interface using the "ifconfig" command (point 1). The switch groups are configured using the "switch" command.

Checking the members of the switch group

To display information about the devices included in the switch groups, use the "mint rf6.0 map swg" command.

Switch statistics

To display statistics about the dropped/blocked MAC addresses for each switch group, use the "switch statistics" command.

Checking the switch settings on the local device

Device management

Make sure that the switch group ID assigned for management on the local device matches with the switch group ID on the remote device. Make sure that the rf6.0 interface has been added to the switch group. The svi interface must be associated with the switch group and its IP address is used for the management of the device. For detailed information about the device management configuration proceed to the "Remote management" article.

Filtering rules

Pay attention to the traffic filtering rules in the switch group and in the "IPFirewall" subsection. Make sure that the traffic from the remote device is not restricted.